Blog
Ideas for those who serve millions of meals.
Culture, operations, safety and technology in foodservice — written by people who work inside the canteens.
The contract catering sector is facing its biggest transformation in decades
For many years, the collective meals market sustained its growth based on three pillars: operational scale, long-term contracts, and predictability. Today, none of these pillars remains intact. The…
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What the NRA Show Revealed About the Future of Foodservice
The NRA Show 2026, the world’s largest foodservice trade show, held in Chicago this month, delivered a clear message to the industry: the future of food is becoming far more practical, driven by…
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Food safety in practice: training for operational teams
Often, training sessions are seen as a mandatory — and sometimes tedious — break. I have personally experienced, on several occasions, employees falling asleep during my training sessions, a harsh…
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Workplace safety applied to collective catering
When we talk about workplace safety, especially in operational environments, it’s common to hear that “accidents are part of the job.” But the truth is: an accident is not normal, it’s a process…
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The Ballerina in the Perfect Storm: Why 2026 Demands More Than Just “Serving Food”
The ballerina in the perfect storm: why 2026 demands more than just “serving food” If I had the task of translating the complexity of the contract catering sector into a single image, it would…
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People serving people: A look at culture in the contract catering sector
For years, the contract catering sector has faced the constant challenge of balancing operational efficiency, food safety, costs, scale, and customer satisfaction. We talk a lot—and rightly so—about…
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Retention and customer experience in Foodservice units
I have to start this article by saying that I am a professional in the Food and Nutrition Unit sector (UAN) who is dissatisfied and unwilling to accept the service standards delivered by the…
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How self service kiosks give end customers more autonomy
When we think about automating processes in companies, we often picture sophisticated technologies such as industrial robots, connected sensors, and programmable logic controllers. However…
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You’re using NPS the wrong way
We’ve all come across (or used in some way) the Net Promoter Score (NPS) to measure consumer loyalty to a specific organization, in a way that has changed little since the publication of the 2003…
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Dynamism and Ease of Use
We need to be constantly aligned with our clients in the digital age. Beyond alignment, it’s crucial to have agile and easy-to-understand communication that conveys all the necessary data clearly and…
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